Events and Hospitality Manager
Westerham, United Kingdom
Squerryes Winery is a prestigious and award-winning winery located in the heart of Westerham, United Kingdom. Known for its exceptional sparkling wines, picturesque vineyards, and luxurious dining experiences, Squerryes Winery offers a unique blend of elegance, quality, and tradition. We are seeking an enthusiastic and dedicated individual to join our team as an Events Coordinator and Restaurant Service Specialist.
As the Events Coordinator and Restaurant Service Specialist at Squerryes Winery, you will play a pivotal role in ensuring that our guests have memorable experiences. You will be responsible for coordinating and executing events, assisting in restaurant service, and managing customer emails and bookings. Your attention to detail, exceptional customer service skills, and organisational prowess will contribute to the success of our winery.
1. Event Coordination:
- Plan, organise, and execute various events, including weddings, corporate gatherings, and private parties.
- Collaborate with clients to understand their needs and preferences, ensuring that each event is tailored to their specifications.
- Coordinate with internal teams, such as catering, decor, and audiovisual, to ensure seamless event execution.
- Oversee event logistics, including setup, coordination of staff, and troubleshooting any issues that may arise.
- Ensure events are executed in line with Squerryes Winery’s high standards and guest expectations.
2. Restaurant Service:
- Assist in restaurant service during peak periods, including taking orders, serving food and beverages, and providing exceptional customer service.
- Maintain a strong knowledge of our wine offerings and menu items to provide recommendations and answer guest questions.
- Collaborate with the kitchen and waitstaff to ensure timely and accurate food service.
- Handle guest inquiries and requests professionally and promptly.
3. Customer Emails and Bookings:
- Manage incoming customer inquiries via email, phone, or online reservation systems.
- Assist customers with booking reservations, providing information about the winery’s offerings, and addressing any special requests.
- Maintain an organised booking system, ensuring accuracy and efficient use of available seating and event spaces.
- Send confirmation emails and follow-up communications to guests.
- Previous experience in event coordination and restaurant service is highly desirable.
- Exceptional organisational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation with a friendly and professional demeanour.
- Knowledge of wine and fine dining etiquette is a plus.
- Ability to work flexible hours, including weekends and evenings.
- Enthusiasm for the wine and hospitality industry.