Description

Job Title: Restaurant Supervisor

Job Summary: We are seeking a dedicated and experienced Restaurant Supervisor to join our dynamic team. As a Restaurant Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of our restaurant, leading a team of staff to deliver exceptional customer service and maintain high-quality food and beverage standards. Your leadership and organizational skills will be key in upholding our restaurant's reputation and providing an enjoyable dining experience for our guests.

Key Responsibilities:

1. Leadership and Staff Management:

   • Supervise, train, and mentor restaurant staff, ensuring they are well-versed in company policies and service standards.
   • Delegate tasks and responsibilities to team members and ensure they are carried out efficiently.
   • Provide guidance and support to staff members to enhance their performance and encourage a positive work environment.

2. Customer Service:

   • Greet and interact with customers in a friendly and professional manner, addressing any inquiries or concerns.
   • Ensure that high-quality customer service is consistently provided by all staff members.
   • Monitor guest feedback and take proactive steps to address and resolve any issues or complaints.

3. Operations Management:

   • Oversee the daily operations of the restaurant, including opening and closing procedures, ensuring a clean and organized environment.
   • Manage reservations, seating arrangements, and waitlist efficiently.
   • Collaborate with the kitchen and bar staff to ensure timely food and beverage service.
   • Monitor inventory levels, place orders, and manage stock rotation to prevent shortages or wastage.

4. Quality Control:

   • Ensure that food and beverages are prepared and presented according to established standards.
   • Conduct regular inspections of tables, dining areas, and restrooms to maintain cleanliness and aesthetics.
   • Uphold health and safety guidelines and ensure that all staff members adhere to sanitation and hygiene practices.

5. Financial Accountability:

   • Assist in budget planning and cost control to maximize profitability while maintaining quality.
   • Handle cash transactions and ensure accurate record-keeping.
   • Report any discrepancies or issues related to cash handling.

6. Staff Scheduling:

   • Create and manage staff schedules, taking into consideration peak hours and staff availability.
   • Make adjustments as needed to ensure optimal staffing levels.

Qualifications:

• Proven experience in a supervisory role within the restaurant industry.
• Strong leadership and interpersonal skills.
• Excellent customer service and communication skills.
• Knowledge of food and beverage preparation and service.
• Ability to handle stressful situations with composure.
• Basic knowledge of restaurant software and point-of-sale systems.
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays.

If you are a passionate and experienced professional who excels in a fast-paced restaurant environment and can inspire a team to deliver outstanding customer service, we encourage you to apply for this Restaurant Supervisor position. Join our team and be part of an exciting and rewarding dining experience for our valued guests.