Description

Petes are seeking a highly motivated and experienced Supervisor to join a team at a well-established cafe.

As a Supervisor, you will play a crucial role in ensuring the smooth day-to-day operations of the cafe and providing excellent customer service. This is a high-performance role that requires strong leadership skills, attention to detail, and a passion for delivering exceptional experiences to the customers.

Responsibilities:

• Oversee and manage the daily operations of the cafe, including scheduling shifts for baristas and wait staff, monitoring expenses and revenues, and ordering supplies.
• Hire, train, and onboard new wait staff and baristas, ensuring they are equipped with the necessary skills to provide exceptional service.
• Train employees on drinks preparation and proper use of coffee equipment to maintain consistency and quality.
• Coordinate with vendors and order supplies as needed, such as takeaway cups, coffee, milk, and other ingredients.
• Maintain accurate and up-to-date records of daily, weekly, and monthly revenues and expenses.
• Stay updated on industry trends and customer preferences to add new menu items based on seasonality and customer demand.
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Ensure all areas of the cafe are clean, tidy, and presentable to create a welcoming environment for customers.
• Nurture friendly relationships with customers to increase loyalty and boost the cafe's reputation.

Requirements:

• Previous experience in a supervisory role within the food and beverage industry, preferably in a cafe or restaurant setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to effectively interact with staff and customers.
• Knowledge of drinks preparation and coffee equipment.
• Ability to manage and prioritise multiple tasks in a fast-paced environment.
• Attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
• Flexibility to work shifts, including weekends and holidays.