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Supervisor

Dublin City Centre, Dublin

clock

posted5 months ago

pound €14 - €16 Per Hour

buildingsGriolladh

closed-date04 Sep 2023

course

contract

Description

Griolladh are seeking a highly motivated and experienced Supervisor to join our team at a well-established cafe. As a Supervisor, you will play a crucial role in ensuring the smooth day-to-day operations of the cafe and providing excellent customer service. This is a high-performance role that requires strong leadership skills, attention to detail, and a passion for delivering exceptional experiences to our customers.

Responsibilities:

  • Oversee and manage the daily operations of the cafe, including scheduling shifts for baristas and wait staff, monitoring expenses and revenues, and ordering supplies.
  • Hire, train, and onboard new wait staff and baristas, ensuring they are equipped with the necessary skills to provide exceptional service.
  • Train employees on drinks preparation and proper use of coffee equipment to maintain consistency and quality.
  • Coordinate with vendors and order supplies as needed, such as takeaway cups, coffee, milk, and other ingredients.
  • Maintain accurate and up-to-date records of daily, weekly, and monthly revenues and expenses.
  • Stay updated on industry trends and customer preferences to add new menu items based on seasonality and customer demand.
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
  • Ensure all areas of the cafe are clean, tidy, and presentable to create a welcoming environment for customers.
  • Nurture friendly relationships with customers to increase loyalty and boost the cafe’s reputation.

Requirements:

  • Previous experience in a supervisory role within the food and beverage industry, preferably in a cafe or restaurant setting.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills to effectively interact with staff and customers.
  • Knowledge of drinks preparation and coffee equipment.
  • Ability to manage and prioritise multiple tasks in a fast-paced environment.
  • Attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
  • Flexibility to work shifts, including weekends and holidays.

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  • Weekend availability

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  • Performance bonus
  • Tips

Work Location: In person