Soft Play Area Manager
West Wycombe, United Kingdom
Located in the historic West Wycombe Estate, our walled garden café has seen an influx of over 20,000 visitors since its opening last summer. We pride ourselves on championing local food sourced from top ingredients and sustainable suppliers. As an addition to our café, we are excited to introduce Clara's Corner – a themed soft play area designed for children up to the age of 7. We are collaborating with the UK's premium soft play manufacturer, Tiger Play, known for their sustainable practices.
We are looking for a dedicated and passionate individual to manage Clara's Corner, ensuring the welfare and safety of kids, smooth integration between the café and soft play operations, and delivering a memorable experience to our visitors.
1. Management & Supervision
• Oversee the day-to-day operations of Clara's Corner.
• Maintain strong communication between the café and soft play area, ensuring timely order deliveries.
• Handle online and in-person inquiries regarding Clara's Corner.
2. Children's Welfare & Safety
• Ensure the safety and well-being of children using the soft play area. • Stay updated with any health and safety regulations and implement necessary changes.
3. Customer Service
• Engage with parents and guardians, both in-person and via email, answering questions and addressing concerns.
• Manage online bookings, ensuring seamless coordination for visitors. • Host events and private parties, ensuring every event is special and well executed.
• Welcome groups, children, and their parents, orienting them with the 'house rules' and facilities.
4. Administrative Tasks
• Manage the cleaning rota, ensuring cleanliness and hygiene standards are met.
• Handle emails and phone calls with efficiency and professionalism.
5. Team Leadership
• Show strong leadership skills, leading by example and mentoring any subordinate staff.
• Hit Deadlines
• Works well under pressure, encourages and teaches with clear direction, is a good influencer, is motivational and hard working.
• Knowledge or experience of various teaching methods.
• DBS checked.
• Passionate about children and their welfare.
• Strong email etiquette and phone manners.
• Exceptional organizational skills.
• Positive, enthusiastic, and friendly demeanour.
• Proven hosting skills.
• Ability to scale the soft play concept to other sites.
• Competitive salary and staff discounts.
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